Supervisory Development Program

About this course

Program Overview

​Being a first-time supervisor is challenging; you focus on managing your tasks and start managing people. Transitioning from rank-and-file employee to becoming a full-fledged supervisor requires much preparation. Supervisors must capitalize on available resources to effectively and efficiently implement the job.

This 2-session program will help supervisors, whether old or new, develop supervisory competencies. This will help them to increase their ability to apply basic management principles and techniques at work. The program also presents tools and techniques for managing people and work activities.

Program objectives
 
At the end of this training program, participants will be able to:

• Understand the supervisors’ critical roles, functions, and responsibilities.

• Learn the basic management tools in applying effective planning, leading, organizing, and controlling skills to meet departmental and divisional objectives.

• Develop and present personal improvement plans for on-the-job application of learnings.

Program outline
 
1. Foundations of Management
a. Management and its importance
b. Levels of management and its functions
c. The role of a supervisor
e. Skills of supervisors
f. How supervisors are evaluated
 
2. Planning
a. Supervisory planning process
b. Forecasting
c. Setting objectives
d. Policy and procedure development
e. Testing activity options thru budgeting
f. Prioritizing tasks/scheduling
 
3. Controlling
a. Performance management framework
1. Train
2. Coach
3. Evaluate
4. Reward
b. Managing conflicts in the workplace
c. Art of giving constructive feedback
e. Conflict management
 
4. Organizing
a. Organizing tasks
b. Authority, Responsibility, Accountability
c. Delegation technique
 
5. Activating the workforce
a. Foundations of effective leadership
b. Engaging and Motivating employees
 

Methodology
 

• Lecturettes

• Situational exercises

• Case study