COACHING AND MENTORING TRAINING COURSE – While the coach is a person who gives personalized training that will improve the learner’s skills, knowledge, and technique. Although a mentor is similar to a coach; except that a mentor teaches more by example; by role-modeling; by demonstrating the skills that the learner can then emulate. To be a coach and a mentor is a privilege and honor.
This course has been specifically designed to help you develop your understanding of coaching and mentoring and the benefits of using them in the workplace. With this course and accompanying toolkit, you will be able to recognize how to structure and carry out an effective coaching or mentoring session.
Coaching and mentoring are two of the most important skills in the arsenal of any leader. They can be used to drive growth and therefore better results from yourself and others, and can also aid individuals in overcoming struggles and barriers to progress. This course will provide learners with an understanding of coaching and mentoring in the workplace, as well as various coaching models, and how to use it to maximize results and the personal and professional development of employees, team members, and friends.
To be a good coach and mentor requires a high degree of skill. The purpose of the COACHING AND MENTORING TRAINING COURSE is to teach the skills needed to become an excellent coach and mentor.
Things You Might Need for this Course
The OBJECTIVE of this course is to help Mentors and coaches develop skills that will allow them to get the best performance from themselves and others.
Those skills include:
Develop clear communication
To be able to use accurate and objective language: Not vague or ambiguous language
How to use encouragement and praise to keep people motivated to learn more
How to give negative feedback in a positive way
Mentors are role models: they demonstrate the standards they hope to inspire in others
A mentor/coach will often ask questions rather than issue commands
The Mentor /coach is able to ask intelligent questions that stimulate the right answers, (as opposed to giving answers readymade): This is called the Socratic Method
The Mentor /coach can purposefully build the self-image and confidence of others
The Mentor /coach understand that people act in accordance with their self-image
They purposefully build the levels of goal focus, confidence, and knowledge, and they thus will produce improved team performance
The training will be designed to achieve the above-stated goals.
Coaching Mentoring – Introductions
LESSON 1 - How do you get the best from yourself and others?
Develop the following six key mentor-coaching skills:
To develop a definite goal focus
To communicate, teach and inspire
To intelligently build joint plans
To confidently manage emotions during conflict or performance issues
To self-motivate with a positive mental attitude, especially during tough times
To inspire others and create a positive and productive atmosphere in others around you
LESSON 2 - To provide clarity of purpose
Clear vision – give the big picture
Develop specific Goals
Goals setting formula has eight parts
LESSON 3 - Goal Setting Formula
Name the goal in general terms. (To be more successful at...)
Specify the goal numerically
Specify the goal using a word description
Decide what are the “key measures” determines whether you are making progress
Identify what additional skills and knowledge you require
Identify what material resources you need, (money, tools, equipment)
Identify the people who can help
Decide what amount of time you need to achieve the goal
LESSON 4 - Hold yourself to high personal standards- create a "Personal code of conduct."
To succeed, hold yourself to a higher standard. What are you going to do differently, that will begin to take you towards your goals?
LESSON 5 - Positive mental attitude: how attitude affects people
Positive mental attitude. Attitude affects final results because attitudes affect actions.
Attitudes can be positive or negative.
Positive attitudes (optimism, confidence, desire, and enthusiasm) tend to create positive results.
How to manage your own emotions. (How to direct your own thoughts to create the best emotional balance).
How to create and sustain a positive mental attitude in the minds of others.
LESSON 6 - To communicate with clarity and enthusiasm
Coaching requires accurate language
How to specify your exact meaning
Concentrate on what they DO want, not what they don’t want
Develop the Socratic art of questioning. Socrates was the ancient Greek philosopher who developed a method of teaching that was based on asking questions, which would guide the learner to “discover” the right answer)
LESSON 7 - Giving CONSTRUCTIVE criticism
Most people don’t like being corrected: So, a good coach is good at giving constructive criticism. Manage their emotions. Proper emotional management requires that you:
Build-up their self-esteem
Notice whatever is wrong
Show them a better way
Use language that is objective and specific, not emotional and inflammatory
Know when to negotiate and give ground, and when to stand firm
Ten tips for constructive emotional management
LESSON 8 - The importance of praise and “positive reinforcement”
People need to hear praise, supportive comments, appreciation, and positive reinforcement.
A good coach encourages others by giving plenty of praise. They motivate the learner by making the learner feel they are making good progress and that their ultimate success is assured.
LESSON 9 - Notes on the proper use of praise.
Reinforce correct actions
Timing is important. Give immediate praise
The praise should be specific
The praise should be used as evidence of positive personality traits 5. The praise can be accompanied by a request for more of the same.