Assistants and Secretaries Advanced Skills training course teach you how to develop the competency for the advanced skills and flexibility needed in your role.
As assistants and secretaries gain the experience they may advance to more senior roles with greater responsibility. For example, an entry-level administrative assistant may become an executive administrative assistant or an office manager. If you would like to advance as an administrative assistant, you should apply yourself to learning more about your company’s operations and enhance your skillset with certifications or degrees.
In some cases, motivated administrative assistants may move to other departments within their organization, such as accounting or information technology. Gaining formal qualifications in one of these areas will improve an administrative assistant’s chances of transitioning.
Administrative assistants who stay with the same company and learn all they can about it, rather than pursuing opportunities at different organizations, may find their loyalty rewarded with advancement opportunities.
Working as an administrative assistant is an excellent choice for people who’d prefer to enter the workforce rather than continue studying after high school. The broad range of responsibilities and industry sectors employing administrative assistants ensure that this position can be an interesting and challenging one. Start your search for a great administrative assistant role today.
After completing this Assistants and Secretaries Advanced Skills training course, assistants and secretaries will learn the advanced skills. It will also teach them how to develop and enhance their social intelligence. It will help them to adapt to the manager’s working style. Lastly, it will enable you to represent your manager if necessary.
Things You Might Need for this Course
Once you attend this course, you should look forward to obtatining the below course objectives:
Be Able to me more proactive in completing task
Adapt better in your manager’s style and strategy
Be skillful in dealing with others while maintaining professionalism
Be more assertive and confident with your role
Learn how to prioritize
Manage time effectively
Manage meeting successfully
Coordinate with style and personality
Learn how to be a team player
Have better email and phone etiquette
During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills. The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks.
Advanced Skills for Elite PA's and Executive Assistants - Lesson 1 Introduction
Workshop Objectives Explained
Advanced Skills for Elite PA's and Executive Assistants - Lesson 2 The Effective PA
Please define your role
What is your take away for today?
Competencies of an Elite PA/EA
Advanced Skills for Elite PA's and Executive Assistants - Lesson 3 Working with your Manager
LDP Review – Communication Evolution Tool
Ok so that’s thinking and doing…. How about communicating?
Adjusting your style for a better approach:
Activity: In Pairs
Advanced Skills for Elite PA's and Executive Assistants - Lesson 4 Handling Difficult and Demanding People in the workplace
Four General Intents shaping behavior
What drives Behavior
Coping techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Advanced Skills for Elite PA's and Executive Assistants - Lesson 5 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
Should I negotiate or say NO to the task
Should I say YES to the person but NO to the task
Advanced Skills for Elite PA's and Executive Assistants - Lesson 6 Managing the Office
Delegation below, sideways and upwards
10 Rules for Successful Delegation
1. Determine what can be delegated
2. Pick the right person
3. Explain why you are delegating
4. Be specific be SMARTER
5. Set them up for success
6. Touch Base
7. Don’t micromanage
8. Offer feedback/Ask for feedback
9. Say thanks – Be patient
10. Don’t over delegate
Delegating to Profiles
Advanced Skills for Elite PA's and Executive Assistants - Lesson 7 Social Media Management
9 Steps to help you manage social media
Dealing with negative comments:
Do I need to check with anyone?
If in doubt, don’t post it!!!
Physical Posting vs Auto Posting:
Advanced Skills for Elite PA's and Executive Assistants - Lesson 8 Work – Life Balance
Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Advanced Skills for Elite PA's and Executive Assistants - Lesson 9 Reflections
Create an Action Plan
Accountability = Action
Advanced Skills for Elite PA's and Executive Assistants - Lesson 10 Course Wrap Up