Administrative Assistants play an important role. They support managers, executives, and the organization. This Training will help improve the support they provide to the organization to achieve its objectives.
In fact, Administrative Assistants and their work are no longer just clerical or administrative. On top of their present skill sets, today’s administrative professionals must have leadership and management skills. They also need to strategize, innovate, and take the initiative towards continuous improvement of their processes. Likewise, they must have the people skills to professionally deal with internal and external clients.
While you may have always suspected it, now there’s mounting evidence that Administrative Assistants serve roles in corporate America that are considered even more important than the jobs that their bosses do. According to a social media survey conducted by office giant Staples, almost two-thirds of those participating said office administrative assistants are more relevant than the boss when it comes to holding the office together.
And for a few highly skilled assistants, the roles they initially play within an organization serve as stepping stones to advancement. Because the tasks Administrative Assistants often perform involve direct client communication, project research and vendor negotiations, Assistants are often strategically positioned to understand the full scope of what a company does and where it may be going –and to follow their company’s upward trajectory.
ALPs Administrative Assistants Training Program also provides participants with techniques to become well-organized, efficient and prepared for today’s evolving workplace. Overall, participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.
Things You Might Need for this Course
Become highly organized using smart, efficient systems
Learn to manage time more effectively & strategically
Master prioritization of time, complete all important tasks, and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques
Become more proactive and empowered in their role
Learn to communicate more effectively with their manager
Gain an insight into the importance of caring for themselves
Learn how to make the most of their 'Team of Two'
Lesson 1 The EffectiveAssistant
The skills and attributes of an effective PA/EA
Lesson 2 Your winning style and how best to communicate with your Manager
Step 1: LDP Review – Communication Evolution Tool
Understanding the Counsellor
Understanding the Coach
Understanding the Driver
Understanding the Advisor
Step 2: Adapt your Approach to be effective
Do’s and Don’ts when interacting with the Counsellor
Planning my future Communication strategies with “Counsellor’s”
Do’s and Don’ts when interacting with the Coach
Planning my future Communication strategies with “Coach’s”
Do’s and Don’ts when interacting with the Driver
Planning my future Communication strategies with “Driver’s”
Do’s and Don’ts when interacting with the Advisor
Planning my future Communication strategies with “Advisor’s”
Lesson 3 Set up for Success
Your Web of Influence
Key Personnel in Depth Template
Management (PIT) Personal Information Template
Lesson 4 Working in Sync
Create the email however direct replies to someone else
Manage your inbox
Follow the READ principle and stay on top of your email
Manage your inbox with Flags and Rules
Lesson 5 Time Management
Block out times for your Manager
Organized Review and Preparation Times
Lesson 6 Prioritization to keep you on Track
That’s a WRAP – getting it all done on time
Anticipating Time for Tasks – using PERT
Beyond Goal Setting
The SMARTER Framework
Writing SMARTER Goals – Template
SMARTER Goal Template
Reconstruct your SMART goal
Lesson 7 Meetings to run without a Hitch!
Meeting Checklist Template
Meeting Agenda Template
Keep the meeting on time - planned time interrupters