About this course
Business Etiquette training enhances your social skills, business manners, and professionalism. It also teaches you how to interact and relate with your colleagues. While small things like polite greetings and courteous conversations are key topics. It also allows participants to learn active listening skills.
The basis is about building strong relationships in your field by fostering better communication. This can only happen when those you work with feel secure and comfortable. Although basic business etiquette may vary from country to country, some principles stand the test of time and geography.
Many people assume ‘etiquette’ refers to which fork you use for the salad and how quickly you should send a thank-you note after receiving a gift. When it comes to the business world, however, the way you behave says a lot about your professionalism. As times change, so do social norms for personal and professional behavior, but that doesn’t mean basic etiquette doesn’t matter. Performance and quality are important, too, of course, but not exclusively. We sometimes forget that business is about people. There is no shortage of competent and reliable people in the business world and manners can make the difference. Wouldn’t you rather collaborate with, work for or buy from someone who has high standards of professional behavior?
Even the tiniest misstep can hurt your career more than you realize. After all, no one wants to work with someone who is rude or inconsiderate. By being conscious of business etiquette you can help set yourself apart professionally.
This Business Etiquette training course from Advanced Learning Program provides the necessary knowledge and skills required to be calm. It also teaches confidence and good manners in any social or business setting. This course is very advantageous for all working professionals, in the modern workplace. Always keep in mind that proper etiquette is crucial in today’s workplace as it can promote productivity, harmony, and peace in the working environment as well.
Things You Might Need for this Course
Course Objective
In this course participants will:
- Understand why business etiquette matters and how to improve business etiquette culture
- Understand the three components of business etiquette - appearance, communication, and behavior
- Know how to make a great first impression and how to dress appropriately
- Understand how to read body language
- Understand the intricacies of introducing people in business contexts and how to remember people’s names
- Understand the art of conversation both in person and on the phone
- Understand how your personal style influences how you communicate
- Know the right way to behave online in a business context
- Explore the do's and don'ts of email etiquette
- Explore the business etiquette of different cultures and countries
- Know how to behave in business social contexts
- Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
Modules
Business Etiquette Training Course - Lesson 1
Do Manners Matter?
- The Case for Business Etiquette
- The ABC of Business Etiquette
- Reflection
Business Etiquette Training Course - Lesson 2
How To Make An Impression
- First Impressions do Count
- Nothing to Wear?
- Grooming
- Body Language
- Reflection
Business Etiquette Training Course - Lesson 3
The Personal Touch
- Introduction Etiquette
- The Hand Shake
- Polite Conversation
- Personal Style
- Reflection
Business Etiquette Training Course - Lesson 4
Netiquette – Manners In The Online World
- Civility on the Internet
- Email Etiquette
- Social Media Etiquette
- Reflection
Business Etiquette Training Course - Lesson 5
Global Business Etiquette
- Global Business
- Understanding Particular Cultures
- Reflection
Business Etiquette Training Course - Lesson 6
Social Business Etiquette
- Hosting or Attending?
- Awkward Dining Moments
- Which fork?
- Socializing After Hours
- Marking Employee Events
- Reflection
Business Etiquette Training Course - Lesson 7
Dealing With Challenges Professionally
- Personal Issues
- Difficult People
- Ethical Dilemmas
- Reflection
